Shipping policy

Shipping Policy

Last updated: August 28, 2026

Order processing

Orders placed on a business day are processed and handed to the carrier the same or the next business day. Orders placed on weekends or U.S. holidays are processed on the next business day. You will receive a confirmation email with tracking as soon as your order ships.

Shipping rates

Shipping is free on all orders of $20 or more shipped within the United States. Orders under $20 are charged the rate shown at checkout, calculated from the destination and the weight of the package.

Carriers

We ship with UPS Ground and FedEx Ground. We are not able to honor requests for a specific carrier or for expedited air service.

Where we ship

We ship to all 50 U.S. states. We do not currently ship internationally.

Some of our products, including higher-concentration hydrogen peroxide and concentrated vinegar, are regulated as hazardous materials and may travel by ground transportation only. These items ship to the contiguous 48 states only and cannot be delivered to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO addresses. If your order contains one of these items and your shipping address falls outside the contiguous 48 states, we will contact you to adjust the order or issue a refund.

Delivery times

Ground transit generally takes 1 to 5 business days after your order leaves our facility, depending on the distance to your address. Transit times are carrier estimates rather than guarantees; weather, carrier delays, and peak-season volume can extend them.

Address accuracy

Please review your shipping address carefully at checkout. Once a package is in the carrier's hands we are generally unable to reroute it. Packages returned to us as undeliverable because of an incorrect or incomplete address may be reshipped at the customer's expense.

Damaged, lost, or missing packages

If your order arrives damaged or leaking, contact us within 7 days of delivery with photographs of the outer packaging and the product and we will make it right. If tracking shows your package as delivered but you have not received it, please check with others at your address and with your neighbors or building, then contact us so we can open a trace with the carrier.

Questions

Reach us through the contact form at naturesfreedom.com/pages/contact and we will get back to you.