We’re Here to Help You
Whether you have a question about dilution ratios, need help choosing the right product, or want to place a bulk order, the Nature’s Freedom team is ready to assist.
We respond to every inquiry within 1 business day.
Real people,
real answers
For product questions, order issues, or general inquiries, reach us through the contact form below. Our support team is available Monday through Friday, 9:00 AM to 5:00 PM EST.
9:00 AM – 5:00 PM EST
Weekend submissions receive a response on the following Monday. Every message is answered by our team, not an autoresponder.
Common questions we can help with
Dilution ratios
Exact ratios for specific applications: cleaning, pool treatment, weed control, and descaling.
Product guidance
Help choosing the right concentrate and strength for your specific use case.
Bulk & commercial pricing
Quotes for commercial operators, janitorial suppliers, and facility managers.
Order status & shipping
Tracking, delivery timelines, and shipping questions for orders in progress.
NSF documentation
Certification documents and NSF/ANSI/CAN details for compliance and records.
Returns & refunds
Returns and our 30-day money-back guarantee, handled with no questions asked.
For instant answers, visit our FAQ and How-To resource library — we have detailed guides covering dilution, safety, and application for every product we make.
Shipping, bulk orders, and our guarantee
Shipping information
Nature’s Freedom ships to all 50 US states. Orders are processed within 1–2 business days, and standard delivery arrives within 3–7 business days after shipment confirmation.
Bulk & commercial orders
Commercial operators, janitorial suppliers, and facility managers can inquire about volume pricing through the form. Include your use case and estimated monthly volume, and we respond within 1 business day.
Returns & guarantee
Every product is backed by a 30-day money-back guarantee. If you are not satisfied for any reason, contact us within 30 days of delivery for a full refund or replacement — no questions asked.
Where to Find Nature’s Freedom
Nature’s Freedom8 Conant St, #706
Maumee, OH 43537
United States
419-210-1426
contact@naturesfreedom.com
Question? We’re here to help.
Our customer service is always standing by for tips, order information, and useful info about our products. Fill out the form and we’ll get back to you within 1 business day.